The Finest Brass and Iron Hardware Available for Furniture and Home.

Store Policies

Whitechapel Guarantee

While we make every effort to represent our products as accurately as possible we understand a photograph is only a photograph and surprises will happen. We are ready to do whatever is necessary to make you happy. We will accept returns of any catalog or web item for a full refund or exchange. We do ask that goods returned be in original condition and packed well to avoid damage. Items damaged as a result of poor handling or packing will be returned to sender.

Shipping

Our goal is to ship all orders within 24 business hours. You can expect to see your order about 5-10 days after it is placed. We ship all web orders by UPS ground for a flat fee of $6.00. UPS Third Day, Second Day or Overnight and International shipping are available at extra cost.

Returns & Exchanges

We will accept returns of any catalog or web item for a refund or exchange. We do ask that goods returned to us are packed well to avoid damage. Items damaged as a result of poor handling or packing will be returned to sender at sender's expense. We reserve the right to charge a 20% restocking fee for returns of 10 items or greater within 90 days. We do not accept returns after 90 days. Please include a copy of your invoice, and send to the following address:

If returning via the US Postal Service:
Whitechapel Ltd.
Returns
PO Box 11719
Jackson, WY 83002

If returning via UPS or Fed EX:
Whitechapel Ltd.
Returns
1135 Maple Way
Jackson, WY 83002

Backorders

Backorders are an inevitable evil. We dislike them as much as you do. When they do occur we do our best to ensure they cause as little disruption as possible. We ship all backorders immediately and by an express service. We keep a huge inventory at our warehouse to minimize the need for backorders.

Payment / Pricing

Payment can be made by Visa, Mastercard, American Express or Discover, COD, personal check and money order.

All prices are per item as shown unless otherwise stated.

Trade and Institutional discounts are available.

Quantity discounts for multiples of single item:
1-19 0%
20-49 12%
50-99 20%
100-UP 25%

Privacy Policy

Your privacy is very important to us. We will never sell, rent, trade or give away any of your private information including, but not limited to, names, addresses, phone numbers or email addresses, for any reason whatsoever. Any information you share with us will be used for the sole purpose of conducting business with Whitechapel Ltd.