Help Desk

How To Order
Use the secure online checkout on this website or, if you prefer, our Print & Fax Order Form.

Technical "How To" Guide
Our Technical & Historical Guide for Furnituremakers is an experts guide to constructing with and installing much of the hardware featured in this catalog. Feel free to call us with any other questions you may have.

Historical Guide
For a historical perspective on the major categories of hardware featured at Whitechapel, see our Technical & Historical Guide for Furnituremakers.

Your Account
You need not create a personal account to order from our catalog. However, doing so will alleviate the need to reenter personal information such as billing and shipping addresses on subsequent orders with Whitechapel. Personal accounts are provided only as a convenience and any information will be securely stored and held in the strictest confidentiality. We do not store payment information, such as credit card numbers.

Search Tips
If you don't have a copy of our print catalog you can order one here ($5, free shipping). If you already own a copy, you can enter the bold italicized item numbers from the catalog in the search box located in the upper left corner of every page of this site. Clicking the product in the search results will often provide additional information not found in the catalog.

Furthermore, many of our online product descriptions include references to item numbers which, if entered into the search box (we suggest copy and pasting) will lead to related products which are either similar in nature or are compatible with the original product. You'll get the best results by deleting the last character or characters from the item number prior to conducting your search.

For example, if you want to find products related to item number 81EUP1 (an iron ring handle) a search on 81EU will return a list of similar iron ring handles. Please realize we may have other similar products which won't always show up in a given search. As a general rule, it is easier to find groups of related products by using the menu hierarchy.

Shop Hours
We are open for business between the hours of 9:00 am and 5:00 pm Mountain Standard Time (MST).

Secure Shopping
All orders placed with Whitechapel are encrypted using SSL technology. We verify the validity of credit card information before processing your order. Credit cards are not processed in real-time in order to protect you and us from credit card fraud.

For greatest security we recommend that you do not place orders (with us or anybody else) from publicly available computers such as found in internet cafes.

About Whitechapel Ltd.
Please see our About Whitechapel Ltd. and Whitechapel Location pages.

Regarding Our Item #'s

The first 1 - 3 digits of a particular item number corresponds to the page on which that item is found in our print catalog.

The finish for that item is indicated by the last letter(s) in the item number. A = Antiqued Brass, P = Polished Brass, PC = Polished Chrome, PN = Polished Nickel, SN = Satin Nickel.

For example, item #102K5PC:

• Would be found on page 102 of our print catalog (102K5PC)
• Has a Polished Chrome finish (102K5PC)

Message from the Owner

Dear Customer,

Here we are at the end of 2003 with some significant changes. I have tried to ensure the best parts of Whitechapel Ltd. remain while the rest is improved for our mutual benefit.

Last summer we moved into our new purpose built office and warehouse. This building is four times the size of our previous compact accommodation and should allow us a few years of comfortable growth. It is a contemporary design that draws on themes found in the earlier architecture of this region and works as an interesting counterpoint to the traditional goods we sell. I am comfortable with a foot in each camp and have enjoyed designing some of the internal furnishings.

As in the past, we have added hundreds of new items in all categories, this time with particular emphasis placed on architectural fittings. We have seen steady growth in this area and can now offer many more options that combine European character with American expectations of function and security.

In many cases we now stock additional finishes on existing products. Polished nickel is a much requested finish and where appropriate it is now available. Solid bronze is less sought as yet, but polished or with its naturally occurring patina, is both beautiful and durable. We have included a number of architectural fittings in this metal.

We continue our effort to elevate the quality of what we offer. We work with our manufacturers to improve existing products and design new ones. Our commitment to European and American products is still intact. While I know that many products from the Far East are good quality the fact that they can be made so cheap makes me suspect that thinly disguised slave labor plays a much greater part in their manufacture than is readily acknowledged.

I'm convinced there will always be a demand for the vast range of interesting and often idiosyncratic products that only the smaller manufacturers seem interested in making. Whitechapel Ltd. will remain a reliable source for these products and we will do our best to ensure those companies continue in business.

Best Wishes,
Bob Dunstan
Owner - Whitechapel Ltd.

P.S. Please take a look at my Bobsrule and be the judge of what I believe to be a good idea.

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